One company - one standardized API
Astina worked with Mammut to create an API specification for interfaces to partner companies as well as its own e-commerce and marketing systems and subsequently implemented it. The merging of offline and online touchpoints in the customer journey is a given nowadays. Astina has worked out a strategy for Mammut which facilitates the flow of data and connections to external systems and improves the customer journey. Through the connection between systems, customer data is improved.
Paloma enables the exchange and synchronization of company data between internal systems like CRM, ERP or newsletter tool. If a customer changes his billing address in the web store, for example, the change is immediately visible in the CRM. With the Mammut Connect App, Mammut combines hardware and software in one product. Mammut can share product information directly with customers via the Connect App. The information is made available with Paloma made available.
The system landscape with different layers
Astina has created an interface definition for Mammut in OpenAPI format. The interface definition describes external access points via HTTP to, for example, product, customer, warehouse and store data. The data is processed and used in more than seven different systems. For Mammut, we then also recorded a system landscape so that the overview is maintained. In the blog post "Eine Systemlandschaft aufzeichnen? Diese 3 Schritte bringen Erfolg!" we described how a system landscape can be recorded and what the requirements for this are.