PAWI Verpackungen AG is a leading Swiss company in the packaging industry with over 60 years of experience. In order to create sustainability for customers and employees, PAWI continuously invests in the development of its infrastructure, customer needs and the well-being of its employees. Therefore, the company wants to further optimize its IT strategy and processes to ensure that they are in line with the company's strategic goals and adapt to the rapidly changing market requirements at all times.
Astina has been able to accompany PAWI in the pursuit of its goals as a strategic partner for several years and is proud to continue to do so in the long term.
One of the processes that is audited periodically is the core process around order management in daily business. The aim of order management is to carry out the order exactly according to the customer's wishes and within the specified time frame. This includes:
- Acceptance of an order
- Prioritizing all orders (according to urgency or importance)
- Instructing staff on the tasks at hand
- Documenting the order processing
- Execution of the order
- Delivery to the desired location at the desired time
- Managing post-purchase processes
- Handling of recurring orders
In order to increase the efficiency, customer-friendliness and automation of the process, it is extremely important that those responsible for the process have the resources, good planning and reliable tools. Astina is involved in the described process as a consultant for strategy, system architecture, organization, logistics and supports the evaluation of additional systems.
We are very pleased to be able to continue the relationship to PAWI in its digital strategy and long-term goals as consultants.
We value Astina as a management consultant for our digitization projects and are very pleased to work with them. The collaboration is at eye level, practice-oriented and iterative. The problem is approached structurally and the various solution approaches help us to make the best possible decision.
— Silvan Flury, Chief Digital Officer at PAWI Verpackungen AG
